THE SKIN SPECIALISTS
Booking and Cancellation Policy
Our exclusive treatments are scheduled by appointment only, this means they are highly sought after and in turn we adhere to a strict booking schedule. Please view our concise policy points below.
- All appointments are to be confirmed in under 48 hours from time of booking. Leaving an appointment unconfirmed means the time slot is still available and will be offered to other clients.
- Our cancellation and rescheduling window is 48 hours, at our discretion amendments under this time may incur a fee.
- No show's forfeit the entire appointment fee.
- Appointments have a 3x rescheduling limit. Consecutive reschedules affect the calendar as we automatically start to assume your appointment is likely to be moved. You may be contacted to forfeit future appointments.
- Clients whom are continuously late to confirm their appointments will either need to forfeit their consecutive spot, or pre-pay a treatment deposit.
